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TERMS AND CONDITIONS

1. General provisions
Last update: 18th of September, 2024.
1.1 The following terms and conditions of sale ("Terms and Conditions") apply to the sale of products through the website shop.perfumessinfin.es ("Website").
1.2 This contract will be formalized in Spanish and will be regulated by Spanish legislation according to Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce ("LSSI").
2. Access to services
2.1 In order to purchase products on the Website, customers must: (a) be at least 18 years old or, if they are minors, be duly authorized by their legal guardian, (b) be consumers, understood as natural persons who act for purposes outside their industry, trade, business and profession.
3. Seller identification
3.1 The Seller is Mª Reyes Rodríguez Gómez, responsible for the Perfumes Sin Fin trademark, with address at Calle Manuel Altolaguirre, 8, local 2, 29003 Málaga and NIF – 37744394Z.
4. Duration of contract
4.1 The duration of this contract is indefinite. The contract takes effect with respect to the user from the start of using the service.
5. Products
5.1 The product images on our Website are for illustrative purposes only. While we have made every effort to display colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Product packaging may vary from that shown in the images on our Website.
5.2 Information about the products is available on the Website, which is provided in accordance with Articles 60, 63 and 97 of the Consumer Law and Articles 27 and 28 of the LSSI.
5.3 The products described on the Website and any samples thereof provided by us to you are for your personal use only. You may not sell or resell such products or samples. We reserve the right, with or without notice, to cancel or reduce the quantity of products or samples to be provided to you where, in our sole discretion, this would constitute a breach of these Terms and Conditions.
5.4 The above does not affect your legal rights in relation to defective or misdescribed products.
6. Prices
6.1 The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product shown to you is correct. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced on the Website. The prices shown in your shopping basket are the prices payable. Subject to applicable law, we are not responsible for, or obliged to compensate, prices that are obviously incorrect or misleading.
6.2 If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a pricing error, we may either i) charge you the corrected price for the goods or ii) if you disagree with the corrected price, we may end the contract, refund any sums you have paid and require you to return any goods supplied to you.
6.3 All prices indicated for products available through the Website include VAT at current rates and are denominated in euros. Shipping costs will be added to the price of the products and are indicated separately on the order form.
7. Placing orders
7.1 You can order products on our Website by following a series of simple instructions which appear on the Website.
7.2 To place an order, the customer must enter the quantity of the product they wish to purchase. Most products have variants such as size. The customer must select the variant or size of the product they wish to purchase. Different variants and sizes of a product may have different prices. Some products, such as containers, have the option of purchasing the empty container, by selecting that variant, or with content (for example a perfume), by selecting the variant that corresponds to the perfume they wish to refill.
7.3 You can check the contents of your shopping cart before continuing with your order. You can make any adjustments to your order in your shopping cart. Please note that the products in your cart are not reserved for you until the ordering process has been fully completed. If you consider that everything is correct regarding your order, please enter and check your details in the order before confirming it. After confirmation, select a delivery method. The delivery costs will be displayed to you on our Website. You will then be directed to the checkout process, where you can select and make payment via the method of your choice. Once your payment has been processed, we will confirm your order by email with an order number.
7.4 If you have selected delivery to your address, we will send you another email with estimated delivery times. Your delivery may be made in separate deliveries (split deliveries) from our warehouses and stores if you have ordered multiple products on our Website.
7.5 If you have requested to collect the products from one or more of our stores via “click and collect”, you can collect them during opening hours after confirmation from us that your order is ready and waiting for you at the store(s) of your choice. Please check our Website or App for the current opening hours of our stores and the delivery options available to you.
7.6 Promotions (for example, discounts) may apply to your order on the Website or in one of our stores at any time. In the event that there is more than one active promotion, you cannot combine promotions in the same order.
7.7 We reserve the right to change, add and remove information on our Website at any time without prior notice.
8. Payment options
8.1 We accept different payment methods:
Credit card (MasterCard, VISA, American Express, etc.): the charge will be made to your credit card after confirmation of the order;
Only if you have requested to collect the products in one or more of our stores through “click and collect”, you can pay in the store using the payment methods available in that store such as: cash, or by credit card;
You can pay by any other payment method offered by our secure payment service provider at the time of checkout.
9. Delivery
9.1 If you have selected delivery to your address, we will send you another email with estimated delivery times. Your delivery may be made in separate deliveries (split deliveries) from our warehouses and stores if you have ordered multiple products on our Website.
9.2 Orders are processed and delivered exclusively on business days (Monday to Friday, excluding holidays). Orders placed on Saturday and Sunday will be processed on the following business day.
9.3 We cannot process orders with a PO Box delivery address.
9.4 Shipping costs will be charged to the customer and will be indicated separately on the order form and on the delivery note. Shipping costs will not be charged for purchases over the amount shown on the Website. Orders without shipping costs are sent by post. If faster delivery is required, an alternative shipping method must be selected, with costs.
9.5 Delivery times shown on the Website are estimated times by the delivery carrier. We have no control over the actual times at which shipments are made.
9.6 Shipments will only be made within mainland Spain. Shipments will not be made to the Canary Islands, Ceuta and Melilla.
10. Order cancellation, returns and withdrawal
10.1 For health regulation reasons, we reserve the right to refuse the return of items that have been sealed for health or hygiene protection purposes when the seal has been removed after you receive them.
10.2 Your rights to cancel your order and therefore end the contract will depend on what you have purchased, whether there is a fault with it, how we are performing and when you decide to end the contract. The cancellation or termination rights set out in this clause do not affect or restrict any rights of termination granted to you by applicable mandatory laws.
10.3 If what you have bought is faulty or misdescribed, you may have a legal right to end the contract (or to have the product repaired or replaced or a service performed again or to get some or all of your money back).
10.4 You can end the contract in situations where we tell you that we cannot do what we said we would do, such as:
a) we have informed you about an upcoming change to the product or these terms that you do not accept;
b) we have informed you of an error in the price or description of the product you have ordered and you do not wish to continue;
c) there is a risk that supply of the products may be significantly delayed due to events beyond our control;
d) we have suspended the supply of the products for technical reasons or we notify you that we are going to suspend the supply for technical reasons, in each case for a period of more than 14 days.
10.5 If you end a contract for a reason set out in clause (a) to (d) above, the contract will end immediately and we will refund you in full for any products not provided.
10.6 To conclude the contract with us, please call or email customer service using the contact details provided. Please state your name, home address, order details and, where available, your telephone number and email address.
10.7 If you decide to use your legal right to change your mind (i.e. the right of withdrawal), you must notify us of your intention to exercise your right of withdrawal by sending us, by email, a clear statement of your choice to use your right of withdrawal within 14 days of the day on which we receive the goods. You must return the goods to us within 14 days of sending us the model withdrawal form or other statement.
10.8 In the event of exercising the right of withdrawal, we undertake to refund the price of the products to the customer within thirty (30) calendar days following the date on which we receive your communication of withdrawal, provided that the products are returned by the customer together with the gifts sent in the order (if applicable), unused and undamaged, having been maintained and handled with due care and attention, within 30 calendar days following the date of communication of your withdrawal. We reserve the right to withhold the refund to the customer until we have received the returned products. Refunds will only be made against the credit card originally used. Once the refund has been made, we will notify the customer by email.
11. Intellectual property
11.1 The Website and all materials contained in or transferred thereby, including, but not limited to, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all intellectual property rights related thereto, are the exclusive property of Seller. However, unless a license has been provided in these terms, you shall not be deemed to create a license in or under such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, reproduce, transmit, edit, publish, create or create derivative works from them.
12. Privacy Policy
12.1 Please see our privacy policy for more information about our data handling practices and security measures: https://shop.perfumessinfin.es/privacy-policy
13. Limitation of liability
13.1 To the maximum extent permitted by applicable law, in no event shall the Website Owner be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or in connection with the use of or inability to use the service.
13.2 To the maximum extent permitted by applicable law, the owner of the Website assumes no liability for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
14. Modification of the Terms and Conditions
14.1 We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should check this page periodically. When we change the Terms and Conditions in a material manner, we will notify you that material changes have been made to the Terms and Conditions. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms and Conditions. If you do not agree to any of these Terms and Conditions or any future version of the Terms and Conditions, do not use or access (or continue to access) the Website or the service.
15. Force Majeure
15.1 Perfumes Sin Fin's performance of all or part of its obligations shall be suspended in the event of an unforeseen event or force majeure that prevents or delays performance. The following shall be considered as such, in particular, but not limited to: war, riots, insurrection, social unrest, strikes of any kind, meteorological disasters and supply problems not attributable to Perfumes Sin Fin. Perfumes Sin Fin shall inform the customer of such unforeseen event or force majeure within seven days of its occurrence. In the event that such suspension extends beyond a period of fifteen days, the customer shall then have the option of cancelling the current order and a refund shall be made under the conditions provided for in these Terms and Conditions.
16. Applicable law and jurisdiction
16.1 These Terms and Conditions, the rights and remedies provided hereunder, and any and all claims and disputes relating hereto and/or the Services, shall be governed by, construed and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Spain, without regard to its conflict of laws principles.
16.1 Any and all such claims and disputes shall be brought in, and you hereby consent to their being decided exclusively by the Courts and Tribunals of Madrid, Spain. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.
17. Customer service, contacts
17.1 For any information and support regarding the products and purchase methods through the Website, the customer can contact us by email at tienda@perfumessinfin.es, or by WhatsApp at 635 634 982 or using the form available at https://shop.perfumessinfin.es/contactus